Booking and payment
A booking can be made on line on the page of STI holiday or by telephone. If the party of travelers is more than one then the person making the booking for the whole group or so called lead passenger is the one who agrees with this terms and conditions on behave of all members of the group which will be part of the transfer.
The payment must be done at the moment of the booking. After receiving the payment STI will issue a confirmation voucher which will be send to the lead passenger by e-mail. This voucher plays the role of ticket and must be with the passengers to present to STI representative. All payment are not refundable unless of occasions that are not in control of STI
Cancelation and amendment policy
If you want to change some of the details written on your transfer voucher write to us as soon as possible on firstname.lastname@example.org
If a notice of amendment is received before then 3 days to the transfer an administrative amendment fee of 5 Euro will be taken for this change.
If the notice comes less than 3 days to the transfer then this may be treated as a new booking.
No show of the costumer is not refundable.
Cancellation more than 30 days before the transfer – 50% refund.
Cancellation less than 30 days is not refundable.
If you are making a booking and the transfer date is less than 5 days from the date of the booking you should confirm your booking on the phones provided in the Contact us page.
All children and infants regardless of their age are counted as fully right passengers and must be included in the total number of passengers when making the booking. We are able to provide a child seat for your child but we recommend that you bring your own as there are many variations in quality across different countries. There is no charge for a child seat that we provide but we are not responsible if the provided by us child seat is not of the quality of the child seat that you have in your home.
Every passenger is responsible for his own luggage and should label it with his name. Each passenger should carry with him up to 2 items of baggage – suitcase and a hand luggage. If a passenger requires carriage of baggage in excess to this (skis, snow boards, golf clubs etc.) STI should be informed at the time of the booking. STI reserves the right to make a charge for excess baggage, which must be paid prior to transportation, or to refuse carriage of the excess items.
Conditions of carriage
STI Holidays, its drivers and appointed agents, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.
Passengers are not allowed to consume alcohol on any of our vehicles. Smoking is not permitted unless express permission has been given by the driver.
Insurance, claims and accidents
All vehicles used by STI are fully insured according to the requirements of Bulgarian law. Passenger’s baggage is carried entirely at their own risk and no responsibility can be accepted for loss or damage by the STI or agents we use. We advise that you should always take out additional travel insurance to cover accidents, health insurance and cover loss or damages to yourself or your party. In the case of an accident caused by the fault of the driver STI or its agents will not accept liability. The passengers should take out additional travel insurance to cover themselves in case of accidents while traveling, If the passengers need to make a claim against there Travel Insurance following an accident or loss during the period of the transfer SDI will assist in providing neccessary information and documents
Even though all reasonable efforts will be made STI, there is no guarantee that the vehicle will arrive on nor that it will reach its destination on time. Neither STI or agent of STI will incur any liability in the event of such a delay.
STI and it’s agent partners will endeavor to monitor for any flight delays affecting arrival transfers.
If the arrival flight is diverted, we recommend that you contact STI via the telephone numbers provided. Although every effort will be made to accommodate changes of this nature, an additional charge maybe applied.
Clients having pre-booked private transfers are required to supply full address details at the time of booking.
As agents for STI we accepts no liability for the failure of the nominated supplier to perform the contract or for any other incident in connection with the contract.
We will, nevertheless, do all we reasonably can to ensure that the transfers are completed in accordance with the contract.
STI will accept no liability for any difficulty or service failure if clients are not in possession of the appropriate transfer documentation outlining our arrival and departure procedures at their time of travel.
STI will always do everything in reasonable limits to ensure the performance of this contract however circumstances beyond our control may prevent the achievement of this responsibility.
The following are examples of circumstances which are not within our control:
For us the good service is top priority. If you are not satisfied with the provided service please contact us on….. in 15 days after the transfer date and describe all details of the transfer including the booking number. All communication should be in written form and no verbal statements will be accepted. Our go is to resolve any complaint in 14 working days